Terms of service

1. Who we are

Giglee is operated by [Company legal name], [Street and number], [Postcode] [City], [Country] (“we”, “us”). Contact: [contact@your-domain].

2. What Giglee does

Giglee is a marketplace that helps people who offer skills (“helpers”) and people who need help (“posters”) find each other. We aren’t a party to any agreement between users. We don’t employ helpers, and we don’t guarantee the quality, safety or legality of any gig. Users arrange the work and payment between themselves.

3. Your account

• You must be at least 16 years old to use Giglee.
• Give accurate information and keep your password safe. You’re responsible for activity on your account.
• You can delete your account at any time under Profile → Privacy & data.

4. Acceptable use

Don’t use Giglee to:

• post anything illegal, misleading, discriminatory or abusive;
• offer or request illegal work or services;
• harass other users or misuse their contact details;
• scrape, spam, or get around security or payment features.

We may remove content or suspend accounts that break these rules. When we do, we’ll tell you why and how to appeal, unless the law stops us from doing so.

5. Your content

You keep ownership of what you post. You give us a non-exclusive, worldwide licence to host and display it so we can run the service. The licence ends when you delete the content or your account.

To report illegal content, email [contact@your-domain] with a link to the content and why you think it’s illegal.

6. Fees

Listing is free. A Connect subscription costs the price shown on our pricing page at checkout, including any applicable taxes. It lasts 30 days from payment and doesn’t renew automatically. Stripe processes payments.

7. Right of withdrawal (EU/EEA and UK consumers)

If you’re a consumer in the EU, EEA or UK, you have the right to withdraw from a paid subscription within 14 days of purchase without giving a reason. To withdraw, email [contact@your-domain] with a clear statement, for example: “I withdraw from my Giglee subscription purchased on [date].” We’ll refund you within 14 days, using the payment method you paid with.

The subscription starts as soon as you pay, because you ask for immediate access. If you withdraw after using it, we may deduct an amount proportionate to the part of the 30 days already provided, as the law allows.

8. Liability

We provide the platform with reasonable care, but we can’t promise it will always be available or error-free. We aren’t liable for what users do or for gigs arranged through Giglee. Nothing in these terms limits liability for intent, gross negligence, injury to life, body or health, or anything else that can’t be limited by law, and nothing affects your statutory rights as a consumer.

9. Changes to these terms

If we change these terms, we’ll give you notice at least 30 days before the changes take effect. If you don’t agree, you can delete your account before then.

10. Disputes

Please contact us first and we’ll try to resolve it. If you’re an EU consumer, you can also bring a claim in the courts where you live, and you keep the protection of the mandatory consumer laws of your country. We aren’t obliged to take part in dispute resolution before a consumer arbitration board, and we don’t do so.

11. Privacy

How we handle personal data is explained in our privacy policy and cookie policy.